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 Jet Service Desk |
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Details: |  | Jet Service Desk is a high-speed HelpDesk/Service Desk system which includes following workflows: Request Management, Incident Management, Problem Management, Change Management, Service Asset and Configuration Management, Service-Level Management, Knowledge Management. Jet Service Desk main module corresponds to classic Windows application which takes 4-9 MB of memory and doesn't need to install additional platforms and libraries.
Additional modules and features:
-Events notifying system
-Reporting system based on Fast Report 4
-Administrator module
-Jet Service Desk Mail Gate
-Events notifying system
Main module includes integrated notifying system which informs the users about the following events:
-new request registration without responsible
-new request registration for current user
-adding comments and files to the request of current user by clients
-approach of start/reaction time of the request
-request due date expiration
Notifying is performed through the display of messages in Tray-menu. By left mouse button click on message the system opens a current request.
Reporting system
The reporting system is based on Fast Report 4 report builder. Jet Service Desk application transfer the report executing parameters to Fast Report. Fast Report executes the SQL-query included to the report, with parameters from application, and prepares the report. Consequently, the users of system may easily execute, create and modify the report forms. |
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Operating Systems: WinXP, WinVista, WinVista x64, Win7 x32, Win7 x64, Win2000, Windows2000, Windows2003, WinServer, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows Vista Starter, Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Business, Windows Vista Enterprise, Windows Vista Home Basic x64, Windows Vista Home Premium x64, Windows Vista Business x64, Windows Vista Enterprise x64 |
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Minimum system requirements: RAM: 128 MB, HDD: 50 MB, SQL-Server: MS SQL 2000/MSDE, MS SQL 2005/Express, MS SQL 2008/Express. |
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Service Desk, HelpDesk, ITIL, Request Management, Incident Management, Problem Management, Change Management, Knowledge Management, RFC, Service Request, SLA, Configuration Item, CI | |
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Popular searches: |
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Helpdesk, Request Management, remote maintenance, work order, SLA Management, CMMS, biomedical helpdesk, ITIL help desk, Monitor Employees, Problem Management, Trouble Ticketing, rdp manager, Self Service Portal, Contact Management, network admin, Access, reporting, remote support, monitoring requests, Power Management, WMI | |
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